Praja Darbar
Since its inception in 2007, Helping Hand Foundation (HHF) has been a trusted platform for individuals seeking help with health-related grievances. The Praja Darbar, located at HHF’s head office in Rajendarnagar, welcomes 30-50 patients daily, providing them with much-needed assistance in navigating the healthcare system.
Streamlined Grievance Redressal System
A dedicated team of counsellors manages the front desk, ensuring that each visitor’s concern is recorded and addressed effectively. HHF has adopted a technology-driven approach by utilizing a health app to log grievances, track patient progress, and ensure timely resolution.
Comprehensive Assistance for Patients
HHF’s grievance redressal mechanism goes beyond just recording complaints. The team actively works to:
- Link patients to public health facilities or partner private hospitals for appropriate medical care.
- Provide financial assistance for critical medical emergencies, ensuring no patient is denied treatment due to lack of funds.
- Guide and hand-hold patients through the healthcare process, from diagnosis to treatment completion.
- Monitor each case closely, conducting follow-ups to ensure patients receive continuous care.
An 18-Year Legacy of Impact
For over 18 years, HHF’s Praja Darbar has remained operational from Monday to Saturday, 9 AM to 5 PM, serving as a lifeline for marginalized patients. To date, over 1 million patients have sought help through this platform, benefiting from HHF’s unwavering commitment to accessible healthcare.
By bridging gaps in the healthcare system, HHF continues to provide timely, effective, and compassionate healthcare solutions, ensuring that every patient—regardless of their background—receives the care they deserve.
Rural Health Programme
HHF collaborated with Wipro Care to operate Primary Health Care clinics in 11 rural villages, collectively serving 25,000 residents. These clinics conduct health assessments for entire families, connecting sick and vulnerable individuals with essential medical services. By bringing primary care to villagers’ doorsteps, timely and suitable treatment is provided, significantly.
Help Desk in Government Hospitals
HHF Help Desk Systems in over 11 Tertiary Hospitals with a single vision to
connect the economically weaker sections in leveraging public health for
free treatment.
HHF, through its volunteers and helpdesk in several major state-run hospitals, has been assisting poor patients in accessing free treatment. This year, we facilitated over 2 lac outpatient consultations and admitted more than 1,910 inpatients for medical management, including approximately 300 plus surgeries ranging from simple to complex procedures across various state-run hospitals. We estimate that these efforts have saved patients over Rs. 26.67 Crores in out-of-pocket expenses that they would have otherwise incurred and borrowed due to the high costs in private hospitals.
Some of the hospitals where we have our Help Desks are:
• Osmania General Hospital
• Gandhi General Hospital
• Nizam Institute of Medical Sciences
• District Hospital, King Koti
• Government General & Chest Hospital
• MNJ Cancer Hospital
• Niloufer Women & Children Hospital
• Government ENT Hospital
• Modern Government Maternity Hospital
• Mamidipudi Nagarjuna Area Hospital
• Community Health Center, Barkas.
Primary Health Centers
HHF along with its partners charities is promoting Universal Health Care as mandated by the WHO. After careful selection of our Health Centers in the most vulnerable Urban slums, we are bringing promotional, preventive, treatment, rehabilitative care along with strong referral system closet possible without causing any financial hardships to 5 -6 lacs Urban poor each year. Access to good quality health care is not only improving health but also their socio-economic conditions. We today cover almost 30% of the Populations in the Urban slums.
• Outpatients served - 5,05,747 - Saved for Patients Rs. 25.31 Crores
• Opthal Patients - 8,953 - Saved for Patients Rs. 1.07 Crores
• Free Eye Cataract Surgeries - 73 - Saved for Patients Rs. 10.95 lacs
• Dental Treatment - 18,292 - Saved for Patients Rs. 3.65 Crores
• Minor Surgeries - 12,953 - Saved for Patients Rs. 3.23 Crores.
Give Hope to Paediatric Cancer Patients
